Reviews Done Right: Ask Honestly, Respond Well, Improve
Review & Rating Management: leave with a non-selective review-request flow, response standards and a review-theme improvement report.
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Suggested mentor
Ajay Singh
Founder, Brand with Ajay · brandwithajay.com
About mentor & skills Visit siteBrandWithAjay
About the suggested mentor
Ajay Singh
Founder, Brand with Ajay · brandwithajay.com
Ajay Singh connects brand positioning, marketing and reputation with the business question behind them. BrandWithAjay helps learners make their value easier to understand and build clear messages, useful content and a consistent brand presence.
Skills & expertise
- Brand Positioning
- Personal Branding
- LinkedIn Content
- Marketing Strategy
- Visual Identity
- Reputation Building
A suggested match for this topic. The trainer and session details will be confirmed when the webinar is scheduled.
Learn this topic with a mentor
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- Bring your own work — code, campaign, report or plan
- Mentor matched to this topic
- Time, format and fee confirmed by email first
What this session would cover
Proposed outline — the mentor finalises the agenda once this topic is scheduled.
- 1Why review & rating management matters — the common problem: Reviews are ignored or chased with incentives, which breaks platform rules and trust.
- 2Core concepts in plain language: Review requests, review response standards, rating distributions, review themes, complaint escalation, review authenticity
- 3Going further: suspicious-review reporting, review recency, location-level review performance, feedback-to-improvement workflows
- 4Framework walkthrough: Stakeholder Mapping, Issues Matrices
- 5Practical workflow, built live: A non-selective review-request flow, response standards and a review-theme improvement report.
- 6How to measure it: Stakeholder trust, Review themes, Rating distribution, Sentiment in context
- 7An illustrative case (a fictional example, not a client result), then live Q&A on your own situation
Who it's for
- • Founders and leadership teams
- • PR, communications and customer-experience teams
- • Marketing managers responsible for brand trust
You'd leave with
- A non-selective review-request flow, response standards and a review-theme improvement report.
- A working understanding of Stakeholder Mapping and Issues Matrices
- A short list of measures to track: Stakeholder trust, Review themes, Rating distribution
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